- How long will it take to receive my product?
The time it takes to receive your product is the sum of the processing time and the shipping time.
Processing Time:
- For non-personalized items (such as charm beads, bracelets, earrings, etc., that do not include personalized options), it will take 2 business days to process your order.
- For personalized items (for example, those personalized with photos, birth month flowers, names, letters, birthstones, etc.), processing will take 3-5 business days. The estimated processing time for each product is listed on its respective product page.
Shipping Time:
- Currently, shipping is available only to the US, UK, CA, AUand over 35 other countries. Delivery typically takes approximately 5-12 working days.
Please be aware that processing and shipping times may vary during holiday periods.
- Can I change the destination country of my order?
Once your order has been dispatched, it is not possible to change the shipping address.
- What are the shipping costs?
- Standard Shipping: $4.9 or free for orders over $29. Delivery usually takes 6-12 business days.
- Express Shipping: $8.9 or free for orders over $99. Delivery usually takes 4-10 business days.
You can select your preferred delivery method during checkout.
- How will I be notified when my order has shipped?
You will receive a shipping confirmation email once your order is prepared for shipment. Please note that due to the custom nature of some products, orders may take 2-5 business days to process before shipping.
You can track standard shipping at: www.17track.net/en
Additional Information:
- If your personalized product needs to be remade, there may be a delay in your order. Only items that pass our quality inspection are shipped.
- We do not offer overnight shipping.
- Some countries may charge import taxes, which are the responsibility of the customer.
If your package is delayed by more than 5 working days, please contact us at support@adorchic.com for parcel details. Our customer support team will respond within 24 business hours.
Email: support@adorchic.com
Company: Adorchic Jewelry LLC
Address: 1111B S Governors Ave STE 28486 Dover, DE 19904